Returns

Our Return Policy is designed to make your purchasing experience convenient, efficient, and cost-effective.

Return Policy

Exceptions

• Please understand that we cannot accept returns for special orders.
• Opened software cannot be returned because it is not resellable.
• Iridium Satellite Phones can be returned within 60 days with a 25% restocking fee.
• Globalstar Satellite Phones can be returned within 30 days with a 25% restocking fee.

Process

You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:

• Online 
  • Login and go to the My Account page
  • Select Order History
  • Find the order and click the Return Items button
  • Follow the instructions to submit the request
• Email: Click here for instructions
• Phone: 310-220-2250

Terms & Conditions

• Items must be returned in resaleable condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If a returned item is missing components, we will deduct the cost of these parts from the refund.
• Orders returned more than 30 days after purchase are subject to a 25% restocking fee.
• We cannot accept returns after 60 days.
• Please allow 2-3 weeks for us to process your return and refund. We will issue a refund in the form of payment used for the original purchase unless requested otherwise.

 

Exchanging Defective Items

Cellular Accessories For Less offers a 1-year warranty for all standard products.  Our quick and easy exchange process allows you to minimize downtime and avoid the inconvenience of working with the manufacturer directly.

Warranty Policy

• If any standard item becomes defective within 1 year of purchase, we will provide you with a replacement.
• The warranty on your replacement product is for the remaining balance of the original warranty (1 year from the original date of purchase).

Exceptions

• Please understand that special orders can only be exchanged if they are defective on arrival.  After 2 days of receipt, all warranty exchanges must be done with the manufacturer directly.
• Opened software cannot be exchanged because it is not resellable.
• Cell phones are considered a special order so we cannot accept returns unless they are defective on arrival.  After 2 days of receipt, all warranty exchanges must be done with the manufacturer directly.

Process

You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:

• Online 
  • Login and go to the My Account page
  • Select Order History
  • Find the order and click the Return Items button
  • Follow the instructions to submit the request
• Email: Click here for instructions
• Phone: 310-220-2250

You have 2 options for receiving your replacement:

1. Standard Method: We can send you a replacement immediately and bill your account / credit card. When we receive the defective item from you, we will refund your account / credit card.
2. Alternate Method: We can wait to receive the defective item and then send you a replacement.

Please indicate your preferred method when requesting your RMA#.

If the item you are exchanging is no longer available, we will direct you to the manufacturer warranty support process.

Terms & Conditions

• Items must be returned with all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item on request.

Exchanging Defective Motorola Bluetooth Headsets

• Due to Motorola's distribution policies, customers are often better served by exchanging defective Bluetooth headsets directly with Motorola.
• You can exchange defective headsets within 1 year of purchase.
• Please click here to visit Motorola's Online Returns Page for instructions.
• You will need a copy of your original invoice. We can email you a copy if needed.

 

Packing and Sending Your Return / Warranty Exchange

Please follow these 3 easy steps when returning / exchanging a product:

1) Write the RMA # on the outside of the box

2) Include a copy of one of the following: packing slip, invoice, e-mail confirmation, or just a note with the order details and your contact information.

3) Send the package to:

CAFL
Attn: RMA# _____________
2110 Artesia Blvd. #B707
Redondo Beach, CA 90278

 

Questions

Please contact us if you have any questions or concerns regarding your return / exchange. We can help with troubleshooting techniques and product recommendations so you can determine the best solution.

Email: returns@cellularforless.com
Phone: 310-220-2250