All in-stock items are shipped the same day. If your order is not available we will inform you of the delay. In most cases this will be within 1-2 days.

How long will it take for my order to be delivered to me with standard shipping?

Answer:

To view the approximate length of time for your package to arrive via UPS Ground (our standard service) from Redondo Beach, California, click here.

What shipping options do you offer?

Answer:

The standard shipping option for CAFL is UPS Ground service. You may upgrade the shipping method to expedite your delivery. The following table is a list of UPS Delivery options and estimates for the cost of shipping within the continental United States. Note: these are only estimates based on a one-pound package. Prices may vary based on weight and location. Shipping to a residence may be slightly more due to higher costs from UPS. We can also ship via U.S. Postal Service and Federal Express if that is a more convenient option. UPS and Federal Express cannot deliver to a P.O. Box. Contact us with any special needs.

We can ship anywhere in the world. Contact us for a quote.

Click here for estimated shipping times via UPS ground.

Delivery Option	Approximate Base Cost
Ground	$4.95
3-Day Select	$8.50
2nd Day Air	$12.50
Next Day Air-Saver (3pm)	$22.99
Next Day Air (10:30 am)	$24.90
Next Day AM (8:00am)	$55.90
Next Day Saturday*	Depends on weight and location

* Not available in all areas

How do I return/exchange an item and what is your return/exchange policy?

Answer:

Our goal with returns is simple: to efficiently address your return or exchange. The following represents the policy and procedures for product returns to Cellular Accessories For Less.

CAFL requires a Return Authorization Number for exchange or credit for a period of 30 days from original ship date for product(s) that are defective or unnecessary. Beyond 30 days from shipping, we will honor most manufacturers' 1-year factory warranty. All components (instruction booklets, cables, etc.) of original order MUST be returned for credit. Products and packaging should be free of blemishes, visible marks or damage. Please note that software cannot be returned once it has been opened. Please be sure to include a copy of your invoice or packing slip whenever shipping anything to CAFL.
Customers shall pay freight for any return packages for repair or exchange. A credit for the in-bound shipping will be applied to your account when applicable. If a product is being returned after the 30-day period, the customer is responsible for all shipping charges. Products erroneously shipped by CAFL may be returned with no shipping fees incurred.
A request for a Return Authorization Number must be made through CAFL.
A restocking fee of 25% will be applied for items returned beyond the 30 day (up to 60 days maximum). There are no returns after 60 days.
The RA number provided by CAFL must be provided within and outside the container.
Please contact CAFL with any questions or concerns regarding your return and/or exchange. We will attempt to make arrangements for your unique needs.
As a service to our customers, we act as a warranty center for many major manufacturers. We can assist you in getting manufacturers' warranty and repair assistance when needed.
Cellular Phone Returns & Repairs: Defective phones will be replaced within 30 days of sale or if there are less than 30 lifetime minutes on the phone, whichever comes first. Damaged phones will be sent for repair, where fees may incur. Phones are subject to manufacturers warranty.
We appreciate your understanding that with Special Orders (products we do not normally stock and have to order specifically for that order), all sales are final.

Terms and conditions are subject to change without notice.

What is your mailing address for billing and correspondence?

Answer:

Our mailing address for billing, returns and correspondence is:

Cellular Accessories for Less
2110 Artesia Blvd. Suite B707
Redondo Beach, CA 90278

What is your privacy policy?

Answer:

Cellular Accessories For Less is committed to your privacy. We do not and will not sell, loan, or disburse your personal information. Any information you provide is solely used to process and fulfill your order. Cellular Accessories For Less does not share your information with any third parties and is committed to protecting your rights as a consumer; we respect and protect your privacy.

Our site is a safe environment for anyone to visit and shop. We have developed this statement to demonstrate our firm commitment to your privacy and security. We are also committed to providing you outstanding customer service and the best available products. Information is collected for the sole purpose of making Cellular Accessories For Less and Cellularforless.com a better place to shop online.

How do I determine my phone model?

Answer:

There are several ways to determine the type of phone model you own:

LOOK ON THE BACK OF THE PHONE - Remove the battery from the back of your phone. The phone model number and manufacturer - Nokia, Ericsson, etc. - should be displayed on the back of the phone.
FIND THE PHONE BY ACCESSORY - If you cannot find your model type on the back of the phone, you can try searching by the part number on one of your accessories, such as a battery or charger. Our website will display all phones compatible with that part - one of them will be yours.
FIND PHONE BY PICTURE - Choose the manufacturer of your phone on the left column. Underneath the pull-down menu click on the option to view all phones by picture.
STILL HAVING DIFFICULTY? - Please contact us and we will be glad to assist you

If you do not see your phone listed, please contact us at sales@cellularforless.com and we will be glad to assist you.

I don't see my phone model. What do I do now?

Answer:

If you do not see your phone listed, please contact us at sales@cellularforless.com and we will be glad to assist you.

How do I know if my phone needs an adapter for a specific headset?

Answer:

Click on headset picture to view compatibility. If you are still unsure, contact us.

I am interested in an accessory that I cannot find on your site - what should I do?

Answer:

Simply go to our Special Orders page. Fill out the form and send it to us. We will contact you with the availability of your request in a timely manner.

What is the difference between an OEM (Original Equipment Manufacturer) product vs. an after market one?

Answer:

After market products are high quality, economical alternatives to those made by the original manufacturer. After market products have excellent warranties and offer creative options sometimes not offered by the manufacturer.

I received a pouch case that is made by a different manufacturer than my phone. For example, a BlackBerry case for my iPhone. Is this a mistake?

Answer:

Our goal is to offer the best quality cases available for your device, regardless of who makes it. There are hundreds of case manufacturers in the industry (Case-Mate, Incipio, BlackBerry, Samsung, etc.) so you will see a wide variety listed for your phone model. If we only offered Apple cases for Apple phones, the selection would be very limited. Please rest assured - if our website says a case is compatible with your phone, it has been tested and will fit perfectly.

What products can I buy that will protect my phone from every day wear and tear?

Answer:

You can protect your phone with two different types of cases:

Fitted Case: (aka working case) which allows easy access to the keypad and ports while using the phone.
Pouch Case: which provides protection for your phone with complete coverage. The phone must be removed from this pouch to use it.

You can choose either a standard stationary belt clip or a detachable swivel clip for either option.

Cases are usually made of leather, but they can also be nylon, hydrofoam, neoprene and various other materials.

How do I transfer contacts, calendar, pictures, and other data between my phone and a computer?

Answer:

Many phones offer a data cable and software that will allow you to connect your phone to your computer so you can transfer data. Some phones allow you to transfer data via Bluetooth wireless technology or infrared parts. If you have any confusion on this topic, please contact us and we will be happy to assist you.

How can I use my phone as a modem?

Answer:

Many phones are capable of acting as an external dial-out modem by using a data cable, software, bluetooth or infrared. For more information on this please contact us.

Do you offer SIM Card Readers? How do they compare to other data solutions?

Answer:

We can special order SIM Card Readers however they have limited functionality so we do not recommend them for transferring contacts between phones. They can only store one phone number per contact so any additional numbers, email address, etc. will not be transferred. Data kits are usually the best solution because they can transfer all contact information and provide added functionality such as calendar sync, multimedia transfer, and wireless Internet connectivity for your PC. Please contact us to determine the best data solution for your phone.

Do I need to condition my battery? I've heard that it helps to let it drain all the way down before charging it again.

Answer:

Nearly all recent cell phone batteries (since approximately 2003) do not need to be conditioning due to advances in technology. Older batteries made of Nickel Cadmium (NiCd) and Nickel Metal Hydride (NiMH) often had a "memory effect" so it was helpful to completely deplete them before recharging. Modern cell phone batteries are made of Lithium Ion or Lithium Polymer and it is actually better to keep them fully charged as much as possible.

How long do batteries last before they need to be replaced? Can I do anything to prolong their lifespan?

Answer:

Most batteries will last at least 2 years before the performance and capacity decreases. As a general rule - the fewer times you charge it, the longer it will last, so conserving your battery power will help prolong it's lifespan. Here are some techniques to conserve and preserve:

1) Avoid running the battery all the way down. Most Lithium Ion batteries will last between 300 and 500 charges, but if you let the battery run down too much before charging, that can hurt its lifespan. It's better to keep it fully charged as much as possible. So, if you’re at home and near the phone’s charger, plug it in! With Lithium Ion batteries, you cannot overcharge ... There’s still a lot of confusion about that, from the days when nickel-based batteries were used in phones and had to be fully discharged once in a while to condition the battery.

2) Heat – especially in the car — is not your battery’s friend. It affects the battery's storage capacity and is one of the elements that shortens lifespan the most, so don't leave your cell phone on the dash or in the glove box on warm days.

3) To conserve battery power, you can turn off the Bluetooth, GPS, Wi-Fi and 3G radios in your phone when you’re not using them, and dim the backlight on the phone’s screen.

4) Turn off “push e-mail,” that is delivered to you as it is sent, and instead manually check for new e-mail. The more frequently e-mail or other data is fetched, the faster your battery will drain.

5) And here’s one for frequent fliers... When you get further and further away from a cell tower, the harder your phone tries to find a signal and thus, the more battery power it uses. When you’re 30,000 feet in the air, you can’t get a signal because all the ground-based towers are out of range. Turning your cell phone off when you're in the air will do wonders for conserving battery life.

While these steps can help you prolong the lifespan of your battery, we all have to determine if the ends justify the means.

What is the difference between a battery's talk time and stand by time?

Answer:

Talk time (TT) refers to the amount of time available when you are actually using your phone. Stand-by time (ST) refers to the time when your phone is turned on but not in use.

Explain the difference between a complete hands free kit, a portable hands free kit and a headset

Answer:

Headsets are the most popular way to use your phone hands-free. There are three different styles to choose from: 1) a small ear bud that fits into your ear with a microphone on the cord, 2) an earpiece that fits over your ear with a boom microphone, or 3) an over-the-head headset with a boom microphone.

Car kits are either portable or installed.

Portable: The single unit hands-free kit includes the speaker and microphone. It plugs into your vehicle's cigarette lighter port. Not only will you have hands-free talking, but your phone will also be charging. These kits are easily transferable from car to car.

Installed: Complete hands-free kits require professional installation into your car. These kits include a phone cradle, speaker, external microphone and all necessary wiring. The kit is connected to an external antenna (sold separately), which provides enhanced reception. Some kits have the option for a privacy handset.

If I order a car kit do I need any additional parts?

Answer:

You will need to order a mount and an antenna. The mount attaches the phone holder to a convenient location in your vehicle. The antenna is placed on the outside of the car and provides enhanced reception. You will be prompted to order both during the checkout phase of your online transaction. If you have any questions about this, please contact us.

Do you install car kits?

Answer:

We can arrange an installation in the greater Los Angeles area for approximately $100.

What is Multipoint Technology?

Answer:

Multipoint Technology allows you to connect a Bluetooth headset to multiple devices simultaneously. This is beneficial if (for example) you have a business phone and personal phone and want to use the same headset for both.

What is does it mean to pair a Bluetooth headset with a phone? If a headset can pair with multiple phones, how does that differ from Multipoint Technology?

Answer:

All Bluetooth headsets must be paired with a phone before it will work. This process allows both devices to recognize eachother and gives them the ability to connect. In order to actually use the headset, it must be connected to the phone. This will usually happen automatically when both devices are turned on and within 33 feet of eachother. Many Bluetooth headsets can be paired with multiple phones but only connected to one at a time. The headset will automatically connect to this first paired phone that comes within range and remain connected until it is out of range or one of the devices is turned off. Some headsets have Multipoint Technology that allows them to connect to multiple phones simultaneously.

What are Bluetooth versions?

Answer:

Bluetooth is an evolving wireless technology and there have been several improvements on its effectiveness. Different versions reflect ongoing technological improvements that typically relate to efficiency, signal quality and usability.

Compatibility

For cell phones, different Bluetooth versions do not change device compatibility.
Any Bluetooth headset will work with any Bluetooth phone, regardless of the version

Bluetooth v1.0 and v1.0B

The first Bluetooth versions
Limited release in the cell phone market
Various problems and compatibility issues

Bluetooth v1.1

Essentially debugged version v1.0 and solved pairing and audio problems
Almost all of the first Bluetooth headsets were v1.1

Bluetooth v1.2

Headsets with v1.2 hit the market around Q2 2005
Adaptive Frequency-Hopping (AFH) - Reduces interference from other devices by avoiding crowded frequencies
Higher transmission speeds
Extended Synchronous Connections (eSCO) - Improves audio quality by retransmitting corrupted signals
Host Controller Interface (HCI) - Allows for faster pairing

Bluetooth v2.0

Headsets with v2.0 hit the market in Q2 2006
Enhanced Data Rate (EDR) - Provides faster transmission speeds, lower power consumption, simplification of multi-link scenarios, and further improved BER (bit error rate) performance

Bluetooth v2.1

Extended inquiry response: provides more information during the inquiry procedure to allow better filtering of devices before connection. This information includes the name of the device, a list of services the device supports, plus other information like the time of day and pairing information.
Sniff subrating: reduces the power consumption when devices are in the sniff low-power mode, especially on links with asymmetric data flows.
Encryption Pause Resume: enables an encryption key to be refreshed, enabling much stronger encryption for connections that stay up for longer than 23.3 hours (one Bluetooth day).
Secure Simple Pairing: radically improves the pairing experience for Bluetooth devices, while increasing the use and strength of security. It is expected that this feature will significantly increase the use of Bluetooth.
Near Field Communication (NFC) cooperation: automatic creation of secure Bluetooth connections when NFC radio interface is also available. This functionality is part of the Secure Simple Pairing where NFC is one way of exchanging pairing information. For example, a headset should be paired with a Bluetooth 2.1 phone including NFC just by bringing the two devices close to each other (a few centimeters). Another example is automatic uploading of photos from a mobile phone or camera to a digital picture frame just by bringing the phone or camera close to the frame.

Do you offer handsfree devices for hearing aid users?

Answer:

We offer 2 options for telecoil equipped hearing aids. A telecoil is a special circuit inside certain hearing aids that receives electromagnetic signals and converts them into sound. The handsfree devices below communicate with the telecoil.

Option 1: CLA7 is a corded device for phones with a 2.5mm or 3.5mm headset jack

Option 2: HC-BTLOOP is a wireless device for Bluetooth enabled phones

Both of these devices have a loop that goes around your neck and communicates with the telecoil wirelessly.

The connector on the charger I received for my HTC device looks slightly different than the plug on the phone. Is this normal?

Answer:

Yes. HTC devices have an EXT USB charging port. The chargers you will receive have a mini-USB connector. They look slightly different (as illustrated below) however the mini-USB chargers will definitely work. The EXT USB connector is designed to work with both formats and HTC only offers mini-USB chargers.

I need to charge my phone in another country. Can I use my regular travel charger or do I need to convert the plug and/or voltage?

Answer:

There are 2 issues:

1) Different countries use different plugs
2) The voltage may be different. US electrical outlets use 120 volts. International outlets typically use 240 volts.

#1 is easily solved by getting the International Prong Adapter Kit. The adapters slide over US plugs so they will fit into international outlets.

#2 is rarely an issue because nearly all travel chargers sold today have a 120V-240V voltage range so it will automatically adjust to the different outlets. You can confirm this by looking at the writing on the charger - it should say "120V-240V" or greater.

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