FAQ
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Order Process
- When will my order be shipped?
- How long will it take for my order to be delivered to me with standard shipping?
- What shipping options do you offer?
- How do I return/exchange an item and what is your return/exchange policy?
- What is your mailing address for billing and correspondence?
- What is your privacy policy?
Finding Products
- I don't see my phone model. What do I do now?
- I am interested in an accessory that I cannot find on your site - what should I do?
- How do I determine my iPad/iPhone model?
Product Manufacturers
When will my order be shipped?
Answer:
All in-stock items are shipped the same day. If your order is not available we will inform you of the delay. In most cases this will be within 1-2 days.
How long will it take for my order to be delivered to me with standard shipping?
Answer:
To view the approximate length of time for your package to arrive via UPS Ground (our standard service) from Redondo Beach, California, click here.
What shipping options do you offer?
Answer:
Please visit our Shipping Information Page.
How do I return/exchange an item and what is your return/exchange policy?
Answer:
Our goal with returns is simple: to efficiently address your return or exchange. The following represents the policy and procedures for product returns to Cellular Accessories For Less.
- CAFL requires a Return Authorization Number for exchange or credit for a period of 30 days from original ship date for product(s) that are defective or unnecessary. Beyond 30 days from shipping, we will honor most manufacturers' 1-year factory warranty. All components (instruction booklets, cables, etc.) of original order MUST be returned for credit. Products and packaging should be free of blemishes, visible marks or damage. Please note that software cannot be returned once it has been opened. Please be sure to include a copy of your invoice or packing slip whenever shipping anything to CAFL.
- Customers shall pay freight for any return packages for repair or exchange. A credit for the in-bound shipping will be applied to your account when applicable. If a product is being returned after the 30-day period, the customer is responsible for all shipping charges. Products erroneously shipped by CAFL may be returned with no shipping fees incurred.
- A request for a Return Authorization Number must be made through CAFL.
- A restocking fee of 25% will be applied for items returned beyond the 30 day (up to 60 days maximum). There are no returns after 60 days.
- The RA number provided by CAFL must be provided within and outside the container.
- Please contact CAFL with any questions or concerns regarding your return and/or exchange. We will attempt to make arrangements for your unique needs.
- As a service to our customers, we act as a warranty center for many major manufacturers. We can assist you in getting manufacturers' warranty and repair assistance when needed.
- Cellular Phone Returns & Repairs: Defective phones will be replaced within 30 days of sale or if there are less than 30 lifetime minutes on the phone, whichever comes first. Damaged phones will be sent for repair, where fees may incur. Phones are subject to manufacturers warranty.
- We appreciate your understanding that with Special Orders (products we do not normally stock and have to order specifically for that order), all sales are final.
Terms and conditions are subject to change without notice.
What is your mailing address for billing and correspondence?
Answer:
Our mailing address for billing, returns and correspondence is:
Cellular Accessories for Less
2110 Artesia Blvd. Suite B707
Redondo Beach, CA 90278
What is your privacy policy?
Answer:
Cellular Accessories For Less is committed to your privacy. We do not and will not sell, loan, or disburse your personal information. Any information you provide is solely used to process and fulfill your order. Cellular Accessories For Less does not share your information with any third parties and is committed to protecting your rights as a consumer; we respect and protect your privacy.
Our site is a safe environment for anyone to visit and shop. We have developed this statement to demonstrate our firm commitment to your privacy and security. We are also committed to providing you outstanding customer service and the best available products. Information is collected for the sole purpose of making Cellular Accessories For Less and Cellularforless.com a better place to shop online.
I don't see my phone model. What do I do now?
Answer:
If you do not see your phone listed, please contact us at sales@cellularforless.com and we will be glad to assist you.
How do I know if my phone needs an adapter for a specific headset?
Answer:
Click on headset picture to view compatibility. If you are still unsure, contact us.
I am interested in an accessory that I cannot find on your site - what should I do?
Answer:
Simply go to our Special Orders page. Fill out the form and send it to us. We will contact you with the availability of your request in a timely manner.
How can I determine my iPad/iPhone model?
Answer:
To find your iPhone or iPad model, the easiest way is checking Settings > General > About, where you'll see the Model Name and a Model Number you can tap for details.
What is the difference between an OEM (Original Equipment Manufacturer) product vs. an after market one?
Answer:
After market products are high quality, economical alternatives to those made by the original manufacturer. After market products have excellent warranties and offer creative options sometimes not offered by the manufacturer.