Our return policy is designed to make your purchasing experience convenient, efficient and cost-effective.
Returns
Policy
You can return any item for any reason within 30 days of purchase for a full refund.
Exceptions
Please understand that we cannot accept returns for special orders.
Opened software (data kits) cannot be returned because it is not resellable.
Requirements
You must obtain an RMA# (Return Merchandise Authorization) through our online RMA# Request Form or by calling us at 310-220-2250.
Items must be returned in good condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If a returned item is missing components, we will deduct the cost of these parts from the refund.
Terms & Conditions
Orders returned more than 30 days after purchase are subject to a 25% restocking fee.
There are no returns after 60 days.
Please allow 2-3 weeks for us to process your return and refund. We will issue a refund in the form of payment used for the original purchase unless requested otherwise.
Exchanging Defective Items
As a service to our customers, we provide warranty support on all of our products.
Policy
You can exchange any defective item within 1 year of purchase.
The warranty on your replacement accessory is for the balance of the original warranty.
Requirements
You must obtain an RMA# through our online RMA# Request Form or by calling us at 310-220-2250.
Items must be returned in good condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item only on request.
Terms & Conditions
You have 2 options for receiving your replacement:
1) Standard Method: We can send you a replacement immediately and bill your account / credit card. When we receive the defective item from you, we will refund your account / credit card.
2) Alternate Method: We wait to receive the defective item and then send you a replacement.
Please indicate your preferred method when requesting your RMA#.
If the item you are exchanging is no longer available, we will direct you to the manufacturer warranty support process.
Packing and Sending Your Return / Exchange
Please follow these 5 easy steps when returning / exchanging a product:
1) Pack the items and all components in a secure box
2) Obtain an RMA# through our online RMA# Request Form or by phone
3) Write the RMA # on the outside of the box
4) Include a copy of one of the following: packing slip, invoice, e-mail confirmation, or just a note with your contact information.
5) Send the package to:
CAFL / Returns Center
RMA# _____________
2110 Artesia Blvd. #B707
Redondo Beach, CA 90278
Questions
Please contact us if you have any questions or concerns regarding your return / exchange. We can help with troubleshooting techniques and product recommendations so you can determine the best solution.
Email: returns@cellularforless.com
Phone: 310-220-2250
We appreciate the opportunity to assist you!
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