Our return policy is designed to make your purchasing experience convenient, efficient and cost-effective.
Returns
Policy
You can return any standard item for any reason within 30 days of purchase for a full refund.
Exceptions
Please understand that we cannot accept returns for special orders.
Opened software cannot be returned because it is not resellable.
Satellite Phones
Iridium Satellite Phones can be returned within 60 days with a 25% restocking fee
Globalstar Satellite Phones can be returned within 30 days with a 25% restocking fee
Requirements
You must obtain an RMA# (Return Merchandise Authorization) through our online RMA# Request Form or by calling us at 310-220-2250.
Items must be returned in resaleable condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If a returned item is missing components, we will deduct the cost of these parts from the refund.
Terms & Conditions
Orders returned more than 30 days after purchase are subject to a 25% restocking fee.
There are no returns after 60 days.
Laptop batteries, GPS units, and satellite phones cannot be returned after 30 days.
Please allow 2-3 weeks for us to process your return and refund. We will issue a refund in the form of payment used for the original purchase unless requested otherwise.
Exchanging Defective Items
As a service to our customers, we provide direct warranty support for nearly all of our products.
Policy
If any standard item becomes defective within 1 year of purchase, we will provide you with a replacement.
The warranty on your replacement accessory is for the balance of the original warranty.
Exceptions
Please understand that we cannot provide warranty support on special orders. These products must be exchanged directly with the manufacturer.
Opened software cannot be exchanged because it is not resellable.
Requirements
You must obtain an RMA# through our online RMA# Request Form or by calling us at 310-220-2250.
Items must be returned with all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item only on request.
Terms & Conditions
You have 2 options for receiving your replacement:
1) Standard Method: We can send you a replacement immediately and bill your account / credit card. When we receive the defective item from you, we will refund your account / credit card.
2) Alternate Method: We wait to receive the defective item and then send you a replacement.
Please indicate your preferred method when requesting your RMA#.
If the item you are exchanging is no longer available, we will direct you to the manufacturer warranty support process.
Exchanging Defective Motorola Bluetooth Headsets
Due to Motorola's distribution policies, customers are often better served by exchanging defective Bluetooth headsets directly with Motorola
You can exchange defective headsets within one year of purchase
Please click here to visit Motorola's Online Returns Page for instructions
You will need a copy of your original invoice. We can email you a copy if needed.
Packing and Sending Your Return / Exchange
Please follow these 5 easy steps when returning / exchanging a product:
1) Pack the items and all components in a secure box
2) Obtain an RMA# through our online RMA# Request Form or by phone
3) Write the RMA # on the outside of the box
4) Include a copy of one of the following: packing slip, invoice, e-mail confirmation, or just a note with your contact information.
5) Send the package to:
CAFL / Returns Center
RMA# _____________
2110 Artesia Blvd. #B707
Redondo Beach, CA 90278
Phones
Cell phones are considered a special order so we cannot accept returns and all warranty exchanges must be directly with the manufacturer
Questions
Please contact us if you have any questions or concerns regarding your return / exchange. We can help with troubleshooting techniques and product recommendations so you can determine the best solution.
Email: returns@cellularforless.com
Phone: 310-220-2250
We appreciate the opportunity to assist you!
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